Charges and Cancellation Policy 

CHARGES

Updated 04/15/2020

As a Rider, you understand that request or use of the Services may result in charges to you (“Charges”). Charges include flat fares generated by the system based on the distance between the pickup and drop off locations and other applicable fees, tolls (in some cases the system doesn’t generate the toll fees), surcharges, 20% gratuity, and taxes as set forth on your market’s Airport Transfer plus any extra tips to the Driver that you elect to pay.

Airport Transfer has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms to your market’s Airport Transfer web page or quoting you a price for a specific ride at the time you make a request. Pricing may vary based on the type of service you request (e.g., Airport Transfer Sedan, Airport Transfer SUV…etc) as described on your market’s Airport Transfer web page. You are responsible for reviewing the applicable Airport Transfer web page or price quote within the Airport Transfer app or online platform and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.

FARES

There are two types of fares, variable and quoted.
• Variable Fares. Variable fares consist of a base charge and incremental charges based on the duration and distance of your ride. For particularly short rides, minimum fares may apply.

Please note that we use GPS data from your Driver’s phone or the vehicle fleet gps system to calculate the distance traveled on your ride. We cannot guarantee the availability or accuracy of GPS data. If we lose signal we will calculate time and distance using available data from your ride.

• Quoted Fares. In some cases Airport Transfer may quote you a Fare at the time of your request. The quote is subject to change until the ride request is confirmed. If during your ride you change your destination, make multiple stops, or attempt to abuse the Airport Transfer Platform, we may cancel the fare quote and charge you a variable fare based on the time and distance of your ride.

Airport Transfer does not guarantee that the quoted fare price will be equal to a variable fare for the same ride.
Fees and Other Charges.

• Service Fee. You may be charged a “Service Fee” for each ride as set forth on the applicable Airport Transfer web page.

• Prime Time. At times of high demand for Services (“Prime Time”) you acknowledge that Charges may increase substantially. For all rides with a variable fare, we will use reasonable efforts to inform you of any Prime Time multipliers in effect at the time of your request. For quoted fares we may factor in the Prime Time multiplier into the quoted price of the ride.

• Cancellation Fee. After requesting a ride you may cancel it through the app or the system, but note that in certain cases a cancellation fee may apply. You also be charged if you fail to show up after requesting a ride.
Cancellation policy for passengers
If you no longer need a ride, feel free to cancel it 24 hours prior to the pickup time. To cancel a ride, call our customer service, send email or cancel directly from the system.

If you are cancelling within 24 hours of the scheduled pickup, the cancellation fees will be collected from the main payment method to compensate your driver for their time and gas and other charges, we'll apply a cancellation fee or penalty for specific rides.

Cancellation fees vary based on the cancellation time between $15 to 100% of the flat rate.

NO-SHOW FEE

No-show fees may be charged under these circumstances:
1. Your driver arrived to pick you up
2. Your driver waited 5 minutes or more
3. You contact the driver or the driver attempts to contact you
No show fees will be 100 % of the flat rate will be collected from the main payment method (credit card on file).

HOW TO DISPUTE A FEE

If you think you were wrongly charged a cancellation fee, we’d be happy to help. Simply call, or send email explain the situation.

• Damage Fee. If a Driver reports that you have materially damaged the Driver's vehicle, you agree to pay a “Damage Fee” of up to $250 depending on the extent of the damage (as determined by Airport Transfer in its sole discretion), towards vehicle repair or cleaning.

Airport Transfer reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Fee.

• Tolls. In some instances tolls (or return tolls) may apply to your ride. Please see https://tollguru.com/car-toll-calculator for car tolls cost. We do not guarantee that the amount charged by Airport Transfer will match the toll charged to the Driver, if any.

• Other Charges. Other fee and surcharges may apply to your ride, including: actual or anticipated airport fees, state or local fees, event fees as determined by Airport Transfer or its marketing partners, and processing fees for split payments. In addition, where required by law Airport Transfer will collect applicable taxes. See your market’s Airport Transfer Cities page for details on other Charges that may apply to your ride.

• Tips. Following a ride, 20% gratuity of the miles priced generated by the system or flat rate set as special rate.

• STC. Is the processing fees 5% of the total cost with the other charges. It is the business surcharge.

• Reservation Surcharge. You may elect to pay $2 reservation fees for each reservation booked via the mobile app, or the platform.

• Facilitation of Charges. All Charges are facilitated through a third-party payment processing service. Airport Transfer may replace its third-party payment processing services without notice to you. Charges shall only be made through the Airport Transfer Platform. With the exception of tips, cash payments are strictly prohibited. Your payment of Charges to Airport Transfer satisfies your payment obligation for your use of the Airport Transfer Platform and Services.

• No Refunds. All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the Airport Transfer Platform, any disruption to the Airport Transfer Platform or Services, or any other reason whatsoever.

• Coupons. You may receive coupons that you can apply toward payment of certain Charges upon completion of a Ride. Coupons are only valid for use on the Airport Transfer Platform, and are not transferable or redeemable for cash except as required by law. Coupons cannot be combined, and if the cost of your ride exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the Ride. For quoted or variable fares, Airport Transfer may deduct the amount attributable to the Service Fee, Tolls, or Other Charges before application of the coupon. If you split payment for a Ride with another User, your coupon will only apply to your portion of the Charges. Additional restrictions on coupons may apply as communicated to you in a relevant promotion or by clicking on the relevant coupon within the Promotions section of the Airport Transfer App.

• Credit Card Authorization. Upon addition of a new payment method or each ride request, Airport Transfer may seek authorization of your selected payment method to verify the payment method, ensure the ride cost will be covered, and protect against unauthorized behavior.

The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or prepaid card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank.

PAYMENTS

If you are a Driver, you will receive payment for your provision of Services pursuant to the terms of the Driver Addendum, which shall form part of this Agreement between you and Airport Transfer. The Driver Addendum is available in the Driver dashboard when you log into your account.
Airport Transfer Communications
By entering into this Agreement or using the Platform, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications.

You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems.

Communications from Airport Transfer, its affiliated companies and/or Drivers, may include but are not limited to: operational communications concerning your User account or use of the Airport Transfer Platform or Services, updates concerning new and existing features on the Airport Transfer Platform, communications concerning promotions run by us or our third-party partners, and news concerning Airport Transfer and industry developments.

Standard text messaging charges applied by your cell phone carrier will apply to text messages we send.
If you wish to opt out of promotional emails, you can unsubscribe from our promotional email list by following the unsubscribe options in the promotional email itself.

You acknowledge that you are not required to consent to receive promotional texts or calls as a condition of using the Airport Transfer Platform or the Services.